When a family hasn’t paid by the due date, the invoice becomes overdue. LessonLoop chases for you — it sends reminders automatically on a schedule you set once. Here’s how to see who owes you and how the reminders work.
See what’s overdue
Overdue invoices have their own tab on the Invoices list.
- Open Billing & Finance → Invoices in the left sidebar.
- Select the Overdue tab.
You’ll see every invoice past its due date, with the family, the amount outstanding and how long it’s been overdue. Open any invoice to see its full history, record a payment, or take other action.
Where it lives The Overdue tab is one of nine on the Billing & Finance → Invoices page — All, Draft, Sent, Collecting, Paid, Part-paid, Overdue, Void and Written off. Invoices and Reports live inside the Billing & Finance group, not at the top level. For what each one means, see what each invoice status means.
Reminders are automatic
You don’t have to send chasers by hand. LessonLoop runs a reminder schedule for your whole studio: once an invoice falls overdue, it sends polite reminders at the intervals you’ve chosen, and stops as soon as the family pays.
Each reminder goes out on the best channel that family accepts — for example email, or WhatsApp where they’ve opted in — so it’s more likely to be seen. Every reminder carries a pay link, so a family never has to go looking for the invoice.
Set the reminder schedule
The ladder, the pause switch and the late-fee rule are one screen:
| What | Where |
|---|---|
| Reminder schedule, pause switch and late fees | Settings → Billing & subscription → “Reminders and late fees” |
Set it once and it applies to every family — see Reminders and late fees for the whole screen.
Not in Communications Notification preferences carries lesson reminders only. Chasing overdue invoices lives in Billing.
Direct Debit families aren't chased With autopay on, LessonLoop collects the invoice instead of reminding them — it sits in Collecting until the bank confirms. See get paid by Direct Debit.
Message everyone who owes you (all at once)
You can also message every overdue family in one go.
- On Billing & Finance → Invoices, open the Overdue tab.
- Select Message debtors.
- The message composer opens, already aimed at the families with overdue invoices — you’ll see how many families it’ll reach and the total amount owed.
- Choose In-app (lands in their Messages thread) or Email, write your message once, and send.
You can also reach this from Messages → Message a group, where you can target families other ways too — everyone, by a child’s status, by teacher, or by location.
Service message vs marketing Chasing overdue fees is a service message — it reaches everyone, because it's about their account. If you're instead sending a newsletter or a promotion, switch the type to Marketing: that only goes to families who opted in, and every marketing email includes a one-click unsubscribe. The composer tells you how many were skipped.
Bulk email Bulk email sending is a per-studio switch, and it is on for schools using LessonLoop today — so a debtor message reaches families by email as well as in-app.
Need a one-off nudge?
For a personal message to one family, open LoopAssist from the sparkle in the top bar and ask it to draft a payment reminder — it writes it ready for you to adjust and send.
Add late fees (optional)
If you charge for late payment, you can have LessonLoop apply a fee automatically once an invoice is overdue. It’s set on the same screen as the reminder ladder — see Reminders and late fees.
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