Help Centre

How can we help?

Clear, up-to-date guides for every part of LessonLoop — written against the live app.

Getting started

Sign up, set up your studio, and run your first lesson-to-payment.

  • Welcome to LessonLoop
  • How the free trial works
  • Find your way around LessonLoop
  • What appears as your studio grows
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Calendar & lessons

Book one-off and recurring lessons, reschedule, and handle clashes.

  • Use the calendar
  • Lanes, density and colour on the calendar
  • Set up recurring lessons
  • Run an online lesson (add a Join link)
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Attendance & make-ups

Take the register, mark absences, and offer make-up lessons fairly.

  • Take the register
  • Registers, notes and the day on your phone
  • Teach in schools — registers without fixed times
  • Catch up on unmarked lessons
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Students & enquiries

Add students and guardians, import your roster, and track enquiries.

  • Add a family
  • Import your students from a spreadsheet
  • Import your teaching timetable
  • Student profiles and notes
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Billing & getting paid

Connect card payments, run billing, record payments, and chase overdue.

  • How billing works in LessonLoop
  • Set up card payments
  • Get paid by Direct Debit
  • Set your lesson prices with rate cards
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Reports & finance

The thirteen reports, expenses and mileage, and your Xero sync.

  • The reports
  • Track expenses and mileage
  • Set what you pay your teachers
  • Connect Xero
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Settings & your account

Where every setting lives, your organisation, plan, profile and data.

  • Where every setting lives
  • Set up without emailing families
  • Your organisation details and branding
  • Set your teaching availability
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For parents

Using the parent portal — paying, schedules, practice and messages.

  • Invite a family to the parent portal
  • Using the parent portal
  • Pay an invoice
  • Pay by Direct Debit
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LoopAssist

Your built-in assistant — what it can do, and how to ask it well.

  • What is LoopAssist?
  • Insights and the Morning Brief
  • Ask LoopAssist anything
  • Connect your own AI assistant
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Still stuck?

Two faster ways to an answer.

Ask LoopAssist, in the app

Your built-in assistant answers “how do I…” questions in plain English, right where you’re working — tap the sparkle in the top bar.

Open LessonLoop →

Talk to a human

Real people who run music schools. We reply within one UK working day.

Contact us →