The parent portal is your family’s home in LessonLoop — a calm, separate space from the app your teacher uses to run their studio. It’s where you check lessons, pay invoices, follow practice and message your teacher, all in one place.
Getting in
You don’t need to create an account first. Your teacher sends you an invitation link by email; opening it brings you straight into your family’s portal and sets up your sign-in. After that, you log in any time at the link your teacher shares.
Good to know If you haven't had an invitation yet, just ask your teacher to send one — only they can invite you. The portal shows only your own family's information.
Where everything lives
On a computer, the portal has these pages down the side:
| Page | What’s there |
|---|---|
| Home | Your at-a-glance summary — what’s coming up, anything that needs you, anything on loan to you, the occasional notice from your teacher, and, after a run of lessons, an invitation to review them. |
| Schedule | Your child’s upcoming and past lessons. |
| Practice | Practice tasks set by your teacher, your child’s streak and weekly goal, and the badges they earn. |
| Invoices | Your bills, what’s been paid, a Pay button on anything outstanding, and the Direct Debit card for setting up automatic payment. |
| Messages | Your conversation with your teacher. |
| Resources | Files and materials your teacher has shared with you. |
There’s also a Profile link for your own details and notification preferences. In the LessonLoop iPhone app, Profile also carries App lock — Face ID or Touch ID on this device. And where your studio has enabled it, you’ll find a “Your children” card for keeping a child’s contact email and phone up to date yourself.
You may see four pages, not six Practice, Messages and Resources arrive as your studio grows into them. A family at a newer studio sees Home, Schedule and Invoices, and the others appear when the studio starts using them — nothing is missing on your side.
On your phone
The phone view keeps the four you reach for most as tabs along the bottom — Home, Schedule, Invoices and Messages. The rest — Practice, Resources and Profile — sit tidily under a More button. Everything is still there; it’s just arranged to fit a smaller screen.
Paying an invoice
Your Home page shows a card telling you how many invoices are waiting; it links straight to your Invoices, where each unpaid bill has its own Pay button. On the web it opens a secure card payment sheet (Apple Pay included on an iPhone); in the iOS app you tap through to finish in your browser. Once it goes through, the invoice marks itself paid. There’s a full walk-through in Pay an invoice.
Following practice
The Practice page is where your child’s set tasks, streak, weekly goal and badges live, so you can see what to work on between lessons and how the practice is adding up. See Practice and progress for more.
Reviewing your teacher
After your child has had eight lessons with a teacher, a card appears on Home: How are lessons with {teacher} going? Give a star rating, add a comment if you like, and tick the box only if you’re happy for the studio to feature your words on their booking page — it’s off unless you tick it. A featured review appears word for word, signed simply “A parent”, so leave your child’s name and anything private out. Maybe later puts the card away for a fortnight. The studio reads every review before anything is shown, and you’re told if yours goes on their page. Under the card, whatever you’ve already said sits with Change and Remove — removing asks you once, then takes it off the studio’s page and their list. You can leave a new one later.
Things on loan to you
If your child has borrowed something from the studio — an instrument, a book, a tuner — it shows on Home under On loan to you, with which child has it and when it’s due back. You’ll get a reminder three days before it’s due, and one more the day after if it hasn’t gone back; bring it to the next lesson, or message the studio if you need longer.
Was this out of date or unclear? Tell us — we keep these guides matched to the live app.